Privacy Policy

Archer & Co. Formalwear is committed to protecting the privacy of visitors and customers using our online platform and services. This policy explains how we collect, use, disclose, and protect personal information in accordance with applicable privacy laws, including the Australian Privacy Principles and principles of the General Data Protection Regulation (GDPR) where relevant.

1. Who We Are

We are Archer & Co. Formalwear, providing services including suit sales, suit hire, custom tailoring, alterations, formal accessories, and bespoke shirts. Our operations are based at 250 Flinders Lane, Melbourne, Victoria, 3000, Australia.

2. Personal Information We Collect

We collect information necessary to provide our services and manage our business. This may include:

• Information you provide directly: When you place an order, make an appointment, register an account, contact us, or use our tailoring services, you may provide us with your name, address, email address, phone number, payment details, measurements, sizing information, preferences, and any other information you choose to share.
• Information about your transactions: Details of your purchases, rentals, appointments, and tailoring services.
• Information collected automatically: When you visit our site, we may collect certain information automatically from your device, including your IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of your visits. This information is collected through cookies and similar technologies.
• Information from communications: Records of correspondence when you contact us.

3. How We Use Your Personal Information

We use the information we collect for various purposes, including:

• To provide our services, process orders, manage suit rentals, fulfil tailoring and alteration requests, and process payments.
• To manage your account and communicate with you about your orders, appointments, or inquiries.
• To improve our site, services, and customer experience.
• To send you marketing communications about products, services, offers, and events that we believe may be of interest to you, where you have provided consent or where permitted by law.
• To conduct internal business operations, including data analysis, audits, fraud prevention, and service improvement.
• To comply with legal obligations, resolve disputes, and enforce our agreements.

Our legal basis for processing your personal information includes necessity for the performance of a contract (e.g., fulfilling your order), compliance with a legal obligation, protection of our legitimate interests (e.g., improving services), and your consent (e.g., for marketing communications).

4. How We Share Your Personal Information

We may share your personal information with third parties in limited circumstances:

• Service Providers: We engage third-party service providers to perform functions on our behalf, such as payment processing, shipping, IT services, data storage, and marketing assistance. These providers have access to personal information only as needed to perform their functions and are obligated to maintain the confidentiality and security of the information.
• Legal Compliance: We may disclose personal information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
• Business Transfers: In the event of a merger, acquisition, or asset sale, your personal information may be transferred as part of the transaction.
• With Your Consent: We may share your information with other parties when we have your explicit consent.

We do not sell, rent, or trade your personal information to third parties for their direct marketing purposes without your consent.

5. Data Security

We implement appropriate technical and organisational measures to protect the personal information we collect and store against unauthorised access, disclosure, alteration, and destruction. However, no internet transmission or electronic storage method is entirely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The retention period will vary depending on the type of information and the purpose for which it is used.

7. Your Rights

Depending on your location and applicable laws, you may have certain rights regarding your personal information, including the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request erasure of your personal information in certain circumstances.
• Object to the processing of your personal information.
• Request restriction of the processing of your personal information.
• Request data portability (receiving your data in a structured, commonly used format).
• Withdraw consent at any time where processing is based on consent.

To exercise these rights, please contact us using the details provided below. We may need to request specific information from you to help us confirm your identity.

8. Cookies and Tracking Technologies

Our site uses cookies and similar tracking technologies to collect information about your browsing behaviour, analyse site traffic, and personalise your experience. You can manage your cookie preferences through your browser settings. Blocking certain types of cookies may impact your experience on the site.

9. Third-Party Links

Our site may contain links to external websites not operated by us. We have no control over the content and practices of these sites and are not responsible for their privacy policies. We encourage you to review the privacy policy of every site you visit.

10. Children's Privacy

Our online platform is not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16 without verifiable parental consent, we will take steps to remove that information from our systems.

11. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions about this privacy policy or our privacy practices, please contact us in writing at:

Phone: (03) 9876 5432

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